FusionLabs Refund Policy

Last updated: July 11, 2026

1. General

FusionLabs aims to provide high-quality professional training. If you experience a problem with your purchase, please contact us and we will work to resolve it promptly.

2. Individual Course Purchases

You may request a refund within 14 days of purchase provided that:

• you have accessed less than 10% of the course content; and

• no course completion certificate has been issued.

Once more than 10% of a course has been completed, or a certificate has been issued, refunds will normally not be provided.

3. Technical Issues

If you are unable to access a course due to a technical problem caused by FusionLabs, we will make reasonable efforts to resolve the issue. If we are unable to restore access within a reasonable period, we may, at our discretion, provide a refund or alternative access.

4. Corporate and Group Purchases

Refunds for organisational, group, or enterprise purchases are governed by the applicable contract or purchase agreement.

5. Subscription Services

If FusionLabs introduces subscription-based services in the future, any subscription-specific cancellation and refund terms will be published separately.

6. How to Request a Refund

To request a refund, please contact us at:

Email: support@fusionlabs.io

Please include:

• Your name

• The email address used to register

• The course purchased

• The date of purchase

• A brief explanation of your request

We aim to respond to refund requests within five business days.

7. Payment Processing

Approved refunds will be issued using the original payment method whenever possible. Depending on your payment provider, it may take several business days for the refund to appear in your account.

8. Changes to This Policy

FusionLabs may update this Refund Policy from time to time. The latest version will always be available on our website and learning platform.